Help Center

Cancel Your Legacy Account Subscription

Legacy Account Cancelation Policy

  • Validity Until Expiration: If you cancel your account or we cancel it due to a declined card, it remains valid until the expiration date. However, the account cannot be renewed once it is canceled.
  • No Reinstatement: An account cannot be reinstated once it has been canceled. If you want to continue trading, youโ€™ll need to purchase a new account.
  • Consider Before Canceling: Be sure you want to cancel your account, as profits and trading days cannot be transferred or rolled over to a new account. Cancelations are irreversible.

Key Points About Cancelations

Feature Details
Canceled Legacy accounts stay active until they expire, but renewals are not possible after that. The account will expire at the end of the current billing period. This action is irreversible.
No Reinstatement Once an account is canceled, it cannot be reactivated.
Profits & Days Traded These cannot be transferred to a new account after cancellation.

What Happens After Cancellation?

  • Your account remains active until the end of the billing cycle, but cannot be renewed.
  • Once the rebill date passes, the account can no longer be converted to a PA. You must sign and pay for the account at least one day prior to the rebill date.
  • Any profits or trading days accumulated on the account will be forfeited.

Managing Multiple Subscriptions

Scenario Action to Take
Canceling One Account Double-check the account name before clicking cancel to avoid errors.
Unsure Which Account to Cancel Contact the Help Desk for clarification before taking any action.
Failed Accounts These remain active unless canceled manually, so cancel them to avoid unintended charges.

What if I Cancel by Mistake?

  • Mistaken Cancelation Is Final
    • If you cancel an account by mistake, you will need to purchase a new account.
    • Canceled accounts cannot be reactivated or reinstated.

Avoiding Subscription Overcharges

  • Accounts in a failed state will remain active and incur charges unless manually canceled.
  • Prevent Unwanted Charges: Cancel unused accounts before market close on the day before the renewal date to avoid unnecessary billing.

How to Cancel an Account

  1. Log In
  2. Select the Active Subscriptions Tab
    • Click Cancel next to the subscription you wish to terminate.
  3. Timing is Key
    • Cancelations must be completed before market close on the day prior to the renewal date to avoid charges.

Important Notes

  • Irreversible Action: Cancelations are final and cannot be reversed. Make sure you’re absolutely sure about your decision before proceeding.
  • Evaluation Accounts: If an Evaluation Account is canceled, it must be converted to a Performance Account (PA) before the rebill date. Once the rebill date passes, it can no longer be converted to a PA

 

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