General Purchases
We do not offer refunds, whether in whole or in part, for any purchases made through our website. This applies to initial account purchase and other optional services.
Fees and Add-ons
The following optional purchases are non-refundable, so double-check their relevance before buying:
- PA Activation Fees: Charged when transitioning from Evaluation to Performance Account.
- Data Fees: Includes Market Depth or extra session logins.
- Ensure these services fit your trading needs to avoid unnecessary expenses.
Handling Errors
Technology Issues
Refunds are not issued for:
- Platform Errors: Such as delayed order execution.
- Data Errors: Issues with feeds or market depth.
- Stuck Orders: Trades not closing as expected.Issues relating to third-party platforms are out of Apex Trader Funding’s control. If you encounter these issues, please contact the third-party platform for further guidance.
What If I Choose the Wrong Plan?
If you select the wrong plan or service, our policy does not permit refunds. Instead, you may:
- Keep the Current Plan: Continue using it until it expires.
- Sign Up for the Correct Plan: Purchase a new account with the plan you intended to select.
Promotions and Coupon Code
- We do not provide refunds or adjustments for:
- Purchases where a promo code was entered incorrectly or not entered.
- Orders placed outside the valid promotion period or terms
All promotional offers are time-limited and will not be applied retroactively once expired.
Refund Policies Summary Guide
| Type of Purchase | Refund Eligibility |
|---|---|
| Initial Account Fee | No refunds. |
| Optional Add-ons | No refunds for services like Market Depth or extra session logins. |
| Incorrect Purchases and Technology issues | No refunds for wrong plan selection, platform errors, data errors, or stuck orders |
Steps to Avoid Unwanted Charges
- Thoroughly Review: Visit the FAQ section and descriptions of services before making any purchases.
- Contact The Help Desk: If unsure, contact the Apex Help Desk for clarification before completing a transaction.
- Double-Check Selections: Confirm the plan or service you’re purchasing is accurate during checkout.