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Apex Trader Funding (ATF) - News

Decagon Raises $35M from Accel and a16z to Bring Human-Like AI Customer Support to the Enterprise

SAN FRANCISCO, June 18, 2024 (GLOBE NEWSWIRE) -- Decagon, a generative AI company powering enterprise customer support, today emerged from stealth and announced its Seed and Series A funding round of $35M. The seed round was led by a16z and Series A was led by Accel with participation from A* Elad Gil, and notable angels including Aaron Levie (CEO, Box), Howie Liu (CEO, Airtable), Matt MacInnis (COO, Rippling), Aaref Hilaly (Partner, BCV), Mike Vernal (Ex-Sequoia), Frederic Kerrest (Cofounder, Okta), Jack Altman (CEO, Lattice), and Ed Hallen (Cofounder, Klaviyo). Founded by CEO Jesse Zhang and CTO Ashwin Sreenivas, Decagon provides businesses such as Eventbrite, Bilt, Webflow, Substack, and Rippling with a powerful generative AI platform that mirrors human capabilities, by accurately and autonomously handling complex customer support jobs. "Customer support chatbots may seem like a crowded space, but we see more ‘fancy demos' riding the AI hype than products that can truly win the trust of an enterprise company. Decagon has built an AI agent that gives customers a human-like customer support experience by capturing the business complexity of a large enterprise," said Jesse Zhang, co-founder and CEO of Decagon. "Just like a human support agent, our AI agents can do more than just answer customer queries. By integrating with our customers' existing workflows, we can ...