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TurboTax to refund customers $141 million after allegedly steering them away from free services

TurboTax to refund customers $141 million after allegedly steering them away from free services



Expect another frustrating tax season. Here's why ReplayMore Videos ... (16 Videos)Expect another frustrating tax season. Here's why Watch how Fox News and MSNBC hosts react to Roe v. Wade draft opinionFormer NY Fed chief: Fed was 'very late' in addressing inflationWatch what it's like inside a Blue Origin flightGerman finance minister: 'Germany can't be blackmailed'Americans are tipping less in the wake of tipping fatigueSee Nike's new building honoring tennis star Serena WilliamsHear CEO admit Boeing 'probably shouldn't have' made Air Force One deal with Trump'We really shouldn't panic': CNN reporter breaks down US economy shrinkage'Puts me on the street': Americans forced out of homes as rents skyrocketEnergy company says this red state is No. 1 in wind turbine installationsWatch SpaceX's latest launch to International Space Station Analyst: Musk leveraging Tesla stock to buy Twitter is like swapping sushi for a hot dogInside the American struggle with rising energy pricesTrump says he won't return to Twitter even if he's reinstated by MuskForget oil. Here's how Russia's war in Ukraine is jacking up food prices.New York (CNN Business)Intuit, the owner of tax filing software TurboTax, has agreed to pay $141 million in a settlement with all 50 states for allegedly steering millions of low-income Americans away from free tax-filing services.

The settlement, announced Wednesday by New York Attorney General Letitia James, said about 4.4 million customers were "unfairly charged."Intuit must also suspend its "free, free, free" ad campaign because it falsely lured customers with the promise of free tax preparation services, the statement added.James' office said its investigation came after a 2019 ProPublica report accused the company of steering eligible clients away from federally supported tax filing products by making them difficult to find in web searches — instead directing them toward the paid version of the company's filing services. James said the tactic targeted low-income consumers in particular.Filers who used TurboTax's Free Edition for tax years 2016 through 2018 will be mailed a check for approximately $30 for each year they were charged when they should have been able to use free services.Read More"Intuit cheated millions of low-income Americans out of free tax filing services they were entitled to," James wrote in a press release. "For years, Intuit misled the most vulnerable among us to make a profit. Today, every state in the nation is holding Intuit accountable for scamming millions of taxpayers, and we're putting millions of dollars back into the pockets of impacted Americans."Intuit (INTU) didn't immediately respond to CNN Business' request for comment.


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